Client Care & Service Policy

1. Service Availability

• Renova currently offers premium home hair transformation services exclusively for women.
• Services are available only in selected service zones determined by Renova.
• Appointment availability depends on location, stylist availability and operational feasibility.
• Renova reserves the right to decline bookings outside the service area.

2. Booking Process

Your appointment is confirmed only after all the following are completed:

• ✔Hair Consultation
• ✔Hair Assessment (Photos/Videos if requested)
• ✔Service Selection
• ✔Acceptance of Renova's Policies
• ✔Advance Payment
• ✔Appointment Confirmation from Renova

• Appointments are allotted on a first-confirmed basis.

3. Hair Consultation

Every client's hair is unique. To recommend the right treatment, clients must accurately disclose:

• Previous Keratin / Smoothening / Nanoplastia / Botox treatments
• Hair colouring or bleaching history
• Henna usage
• Scalp conditions
• Hair extensions
• Allergies
• Pregnancy (if applicable)
• Relevant medical conditions
• Failure to disclose accurate information may affect treatment results.
• Renova shall not be liable for results arising from incomplete or incorrect information.

4. Treatment Suitability

Renova believes in healthy hair before beautiful hair.

• If our Senior Stylist determines that your selected treatment is unsuitable for your hair condition, Renova reserves the right to recommend an alternative treatment, modify the service, or decline the service.
• This decision is made solely to protect the health and integrity of your hair.

5. Pricing Policy

Service charges are based on:

• Hair Length
• Hair Density
• Hair Thickness
• Hair History
• Product Consumption
• Time Required
• The final quotation will be confirmed after consultation.
• If the actual hair differs significantly from the information provided during consultation, additional charges may apply after obtaining your approval.

6. Payment Policy

Appointments are confirmed only upon receipt of the booking amount or full payment, as communicated during booking. Payments are accepted through:

• UPI
• Credit/Debit Cards
• Net Banking
• Official Renova Payment Link
• All payments must be made only to Renova's official payment account.
• Clients are requested not to transfer money directly to the stylist's personal UPI ID, bank account or in cash.
• Renova shall not be responsible for payments made to unauthorized accounts.

7. Cancellation & Rescheduling

• More than 48 hours before appointment: Full Refund
• 24–48 hours before appointment: One-time Complimentary Rescheduling
• Less than 24 hours: Booking Amount Non-refundable
• No-show appointments are treated as cancellations.
• Refunds are processed within 7–10 working days.

8. Preparing Your Home

To deliver the best experience, please ensure the following are available:

• Clean workspace
• Adequate lighting
• Proper ventilation
• Wash basin with running water
• Functional 3-pin electrical socket
• Comfortable chair for the client
• Comfortable chair/stool for the stylist
• Space for professional equipment
• As our treatments typically last 4–7 hours, proper seating greatly improves comfort for both the client and the stylist.

9. During Your Appointment

• Children should be supervised away from the service area.
• Pets should be kept away during the treatment.
• Please avoid unnecessary interruptions.
• Only the booked service will be performed.
• Additional services may be booked separately based on availability.

10. Respect & Safety Policy

Renova believes customize begins with respect. We request clients to provide a safe, respectful and professional working environment. The following will not be tolerated:

• Verbal abuse
• Physical abuse
• Sexual harassment
• Discrimination
• Threatening behaviour
• Renova reserves the right to discontinue the service immediately without refund if the stylist's safety or dignity is compromised.

11. Service Duration

Premium Hair Transformations require precision. Estimated duration:

• Short Hair: 3–4 Hours
• Medium Hair: 4–5 Hours
• Long Hair: 5–6 Hours
• Extra Long Hair: 6–8 Hours
• Actual duration may vary.

12. Photography Policy

Before-and-after photographs help us maintain quality standards. Photographs will be used for:

• Client records
• Quality assessment
• Marketing or social media usage will occur only after obtaining the client's written consent.

13. Aftercare Policy

Treatment longevity depends on:

• Hair condition
• Hair history
• Home maintenance
• Recommended sulphate-free products
• Swimming
• Heat exposure
• Lifestyle
• Renova will provide personalized aftercare instructions after every treatment.

14. Client Satisfaction

• If you have any concerns regarding the service, please notify Renova within 48 hours.
• Every concern will be reviewed individually.
• Where appropriate, corrective services may be offered at Renova's discretion.

15. Force Majeure

• Renova shall not be liable for delays or cancellations caused by circumstances beyond reasonable control including severe weather, traffic disruptions, government restrictions, natural disasters, power outages, and other unforeseen events.

16. Right to Refuse Service

• Renova reserves the right to refuse or discontinue service if hair is unsuitable for treatment, consultation information is inaccurate, payment terms are not fulfilled, the working environment is unsafe, or the client behaves inappropriately.